Medallion Viper 2 II 12 inch - Mail In Repair Service Touch Screen LCD Delamination

$1,900.00
$3,495.00
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12
MTC-12A Touch Screen LCD Replacement Repair for Delaminated 12

Having issues with your 12" Medallion Smart Touch in your boat or Optiview Non-Touch in your RV?

We have good news! mtc screens can now repair or refurbish your existing display without the high expense or hassle of replacing the entire unit at the dealer.

These display units typically fail after 2-6 years of use, with the typical signs of failure being delamination bubble, frozen or unresponsive, or randomly jumping around. This is also called phantom touch or ghost touch.

Sometimes the LCD fails, leaving rainbow or random stripes across the image. Brand new display units from the dealer can range from $4,000-$6,000, but there is no need to replace the entire display unit. We can save your unit and fix all the mentioned common issues by replacing the only defective part, the touch screen LCD assembly, at a fraction of the cost.

Simply choose your preferred installation type:

Mail in service- Higher cost, more down time, safest option as we guarantee to not damage your display unit.

DIY Option: Professional installation only- Lower cost, less downtime, similar to replacing a cell phone screen. Do not choose this unless you are an experienced electronics technician. We have had many customers damage their board and connectors by accident. 

Refurbished unit- Best of both worlds. Just place the order, and you will receive a refurbished display unit. Install it and send the old one back to us for core exchange. No programming or hassles. 

Check the table below for part numbers cross reference compatibility. Any questions- shoot us a chat message or call.

Known compatible part numbers- compatible with touch or non-touch versions:

Medallion Part NumberMalibu Part Number
6913-00551-013962064
6913-00509-013962064.1
6913-00512-013962055.1
6913-00551-01

Before Repair

  • Delaminated peeling bubble
  • Randomly touching erratic response
  • Frozen or unresponsive touch in areas  
  • Dark or Dim backlight
  • LCD stripes or lines

After

  • Bright vibrant colors
  • All settings preserved- no programming
  • Superior electroplating anti glare
  • Better bonding method for reliability

Previous customers before MTC-12A Repairs

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winnebago forza delaminated screen delamination
winnebago forza delaminated screen delamination

Mail-In Service: How it works

Place your order

Click the Mail In option on this page to place your order

Check your Email

After ordering, within 1 business day you will receive a PDF UPS label to print out. Ensure your email is accurate at checkout.

Send your unit in

Remove the display from your boat and send it in to us. We will repair and test it within 3-5 business days.

Receive it back 

Watch your email for the return tracking to be sent automatically when it's picked up. 

DIY Option: How it works

Place your order

Click the DIY option at checkout at the top of this page. 

Wait for delivery

We will ship the new LCD touch screen assembly to you

Install Screen 

Carefully follow the videos listed on the installation tab to install the new screen assembly. Do not rush!

 Reinstall unit to boat

Place your unit back in your boat and the job is complete. No further programming.

Reuse your chips

Your expensive internal motherboard and chips are re-used as there is nothing wrong with them.

This allows for a much lower cost to repair and less waste.

Electro Plating

Improved anti glare for easier viewing in sunlight

Fully Tested

All mail-in service repairs receive an 8 point test and inspection to ensure quality prior to returning

Check out the perfect appearance and touch response after repair!

3 Options Available to choose from

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Most popular option- simply pull your display from your boat and use the provided UPS label to send it in.

We will quickly repair it in 3-5 business days and send right back to you after installing the new screen. No programming.

Mail-In Service

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Are you patient, meticulous, and familiar with small electronic repair like replacing a cell phone screen?

 This might be the choice for you! Check the video and make sure you are comfortable with DIY installation before ordering.

DIY Replacement panel

Logo

The best of both worlds- order our new display units that have already been refurbished and tested. It will arrive in a few days, install it to your boat or RV and send the old one back to us as core exchange. No programming or hassles.

Refurbished unit exchange

Customer Reviews

Based on 25 reviews
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A
Anonymous
Medallion screens that delaminated.

I had both a 12 inch and 7 inch Medallion screen that delaminated. When I found out the cost to replace them I was told to check with MTC about refurbishing them. I mailed both screens to MTC and in less than a week they were refurbished and returned. I can't say enough how easy it is to work with MTC and the screens are now installed and working fine.

S
Steve Mosher
My screen really looked bad before I sent it in now it looks like new.

My screen really looked bad before I sent it in. It really looks great now just like new. I sent it in and had it back in just a little over a week. Quick turnaround. Very sastified wit it

R
Randy S
I sent my screen in for repair and was very pleased at how quickly the screen was returned to me

I sent my screen in for repair and was very pleased at how quickly the repair was made and the screen returned to me.

B
Bill Ruth
A great replacement option

The finished screen looks like new and has as good or better screen clarity than the original screen with all of the screen functions appearing to work like new. I won’t have a chance to actually test it until boating season rolls back around, but have no doubt it will work great. The only minor complaint I have might be is that I got a call about the plastic screen back being cracked and I was under the impression that it was going to be swapped with another screen back that was on hand. Not a big deal, but I would have gladly paid extra for a replacement. For us owners, when you put the screen back in on a Malibu 12” screen don’t over tighten the 2 screen suspension screws. Mine was cracked during the original warranty replacement by a tech that must of gotten over zealous with it.

A
Anonymous
Excellent product and service

Charles has a great solution for a poor LCD product design. His customer service is excellent. His knowledge and experience makes his technical support excellent as well. The DIY video is spot-on. The LCD screen is great, shipping was fast, and the price is unbeatable. Overall a great value!

Improve your view

No need to live with the embarassing delaminated panel any more.